Case Studies

Francis Health has a wealth of experience working with clients across all levels of the health system in New Zealand, Australia and the UK. We take best practice and innovate further for a bespoke local solution which works for each client. 

Acute Flow Improvement

Various DHBs

Francis Health has been working with five DHBs in NZ on acute patient flow improvement.  These DHBs have attained (and sustained) a lead over the other districts for the Shorter Stays in the Emergency Department (SSED) performance.


NSW Integrated Care Strategy 

NSW Ministry of Health and eHealth NSW

Francis Health played a pivotal role in providing high level program management, business analysis and stakeholder engagement throughout the development and implementation of the NSW Integrated Care Strategy.


NSW Guardianship Project Evaluation

NSW Department of Premier & Cabinet

Francis Health led an evaluation of a Guardianship Pilot Project to understand its effectiveness in reducing processing times for hospital patients requiring guardianship decisions in New South Wales.


Radiology Improvement Initiatives

Various clients in NSW, NZ and the UK

Over recent years, Francis Health has worked with a number of health organisations across Australia, New Zealand and the UK as they seek to develop, configure and improve Radiology services.

Emergency Department Improvement

Waitemata DHB

Francis Health worked with Emergency Department staff at Waitemata DHB (NZ) to co-develop and implement a new care model. Significant improvements were evident after only one month of deployment.


Guardianship Process Improvement

Metro North HHS & QCAT

Francis Health designed and implemented a guardianship process improvement initiative for QCAT and Metro North HHS. Overall the process pilot reduced the average waiting time for patients from 66 to 35 days.


Medical Assessment Unit Analysis

NSW Ministry of Health

Francis Health analysed NSW Medical Assessment Units to better understand the current levels of performance and identify opportunities to optimise patient outcomes and improve the efficiency of services in these units.

Aboriginal Health Workforce Workshops

NSW Ministry of Health

Francis Health delivered Aboriginal Health Worker Guideline workshops to all Districts in NSW. The workshops brought together Aboriginal Health Workers and Leaders to explore how to support the Aboriginal workforce.


Integrated Care Return on Investment

Western Sydney LHD

Francis Health analysed the Return on Investment in integrated care initiatives for Western Sydney LHD. The ROI provided an estimation of hospital cost savings as well an expectation of a positive return in 2017-18.


Cost and Activity Analysis

NSW Ambulance

Francis Health conducted a cost and activity analysis of NSW Ambulance. A performance baseline was established to support future budget discussions and aligning funding with service activity.